Everything runs in cycles, just as the world turns. We know you may be in an upheaval as it seems all of us are. We have always been here to help, and with your support, we can continue our mission.
Here are a few of the steps we are taking to protect you and our employees.
We are committed to helping keep our customers and employees safe.
Our team is working hard to keep all supply chain strong to keep product available to all of our customers. We certainly appreciate your patience with us.
Please know that our purpose is to help you achieve your most beautiful home and outdoor living spaces. Now, more than ever, when you are spending more time at home, enjoy it!
We are here to help!
Sincerest best wishes from our family and veteran-owned company,
See UPS' Email Communication as of March 18, 2020:
COVID-19 is having a dramatic impact on our lives, businesses, and on supply chains.
I want to share an update on what UPS is doing to keep our customers and our people safe while continuing to deliver around the world.
UPS is following the guidance of global health experts at the World Health Organization (WHO) and U.S. Centers for Disease Control (CDC) on preventing the spread of the COVID-19 virus. We are reminding our employees about frequent hand washing, and we are regularly cleaning and disinfecting our facilities and equipment. Importantly, we are asking that our drivers, pilots, and other employees stay home from work if they feel sick.
Many people are asking the same question: is it safe to receive and handle a shipment? The WHO and CDC have stated that the likelihood of catching the COVID-19 virus by touching cardboard or other shipping containers is low.
From the outset, UPS has maintained delivery services except where limited by government restrictions. We have also worked in partnership with governments around the world to obtain exceptions that allow our shipments to continue in restricted areas.
UPS has long been a trusted partner in communities around the world. As with other global humanitarian crisis events, we are helping with relief related to COVID-19 and will continue to seek opportunities to assist our communities in need.
As this situation is evolving rapidly, we have created a web page with information on how UPS is responding to COVID-19 and tools you can use during this time.
UPS’s network planning and operations teams are experienced with adapting to changing conditions, and are developing contingency plans to address potential sources of disruption in our air and ground networks.
Our teams are working to continue to serve the supply chain needs of businesses during this time, while keeping our employees and customers safe.
Thank you for trusting us with your business.
Chairman and CEO
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